This Bonus Policy explains how bonuses, free spins, cashback offers, and promotional rewards operate at LolaJack (lola-jack.co). Please read it carefully before claiming any offer. By opting in to or otherwise activating a bonus, you confirm that you have read, understood, and agreed to the terms set out below, as well as LolaJack's full Terms and Conditions.

1. General Bonus Terms

1.1 Eligibility

• All bonuses are available to registered players who hold a verified or in-progress-verification account at lola-jack.co.
• Players must be of legal gambling age in their jurisdiction and must not be self-excluded or otherwise restricted at the time of claiming a bonus.
• LolaJack reserves the right to limit, suspend, or withdraw any bonus offer at its sole discretion where it has reason to believe the offer is being abused or exploited.
• Only one account per person, household, IP address, device, or payment method is permitted. Duplicate accounts will result in the forfeiture of all bonus funds and associated winnings.
• Bonuses are for personal, recreational use only and may not be transferred, sold, or exchanged.

1.2 Bonus Activation

• Bonuses must be claimed in accordance with the specific instructions provided for each offer (e.g., via deposit, opt-in, or promotional code where applicable).
• Unless otherwise stated, only one bonus may be active at any given time. A new bonus cannot be activated until the current one has been completed or forfeited.
• LolaJack operates a single-wallet system. Casino and sportsbook balances share the same account, and the relevant bonus terms apply to the product to which each bonus relates.

1.3 Maximum Bet While a Bonus Is Active

• Whilst a casino bonus or free spin winnings are pending wagering, the maximum permitted bet is €5 per spin or round.
• Any bet placed above this limit while a bonus is active may result in the voiding of the bonus and any associated winnings.
• This restriction applies to all casino games, including slots, table games, live casino rounds, and crash games, unless a specific promotion states otherwise.

1.4 Wagering Requirements

• Wagering requirements must be met within the time limit stated for each individual offer.
• Only real-money wagers count towards wagering requirements unless expressly stated otherwise.
• Not all games contribute equally to wagering. LolaJack will publish game-contribution rates where applicable. Where no specific rate is published, please contact support at [email protected] for clarification before playing.
• If a bonus is forfeited or expires before wagering is complete, any remaining bonus funds and winnings derived from those funds will be removed from the account.

1.5 Excluded Payment Methods

• Deposits made via Skrill or Neteller do not qualify for the Welcome Package or any offer that explicitly excludes e-wallet deposits.
• PaysafeCard deposits may also be excluded from specific promotions. Please check individual offer pages for confirmation.
• Deposits made with excluded payment methods will still be processed as standard real-money deposits; they will simply not trigger bonus activation.

1.6 Minimum Deposit for Bonus-Qualifying Transactions

• The standard minimum deposit at lola-jack.co is €10.
• To qualify for a bonus, a minimum deposit of €20 (or 100 USDT for the Crypto Welcome Bonus) is required, unless a specific promotion states a different threshold.

1.7 Withdrawal Restrictions During Active Bonuses

• Withdrawals requested whilst a bonus is active will be processed only after the bonus has been either completed or forfeited.
• If a player chooses to forfeit a bonus in order to withdraw, any bonus funds and winnings directly attributable to that bonus will be voided before the withdrawal is processed.
• Real-money funds deposited by the player remain withdrawable in accordance with standard withdrawal procedures.

2. Welcome Package — Casino

The LolaJack Casino Welcome Package is spread across a player's first four qualifying deposits and can award a combined maximum of €15,000 in bonus funds and 400 free spins. Each deposit must meet the minimum qualifying amount and must not be made via an excluded payment method.

2.1 Casino Welcome Package — Key Conditions

• Wagering requirement: 40x on all bonus funds and on all winnings generated from free spins.
• Time limit: 10 days from the date the bonus is credited to complete wagering requirements.
• Maximum bet: €5 per spin or round while any part of the welcome bonus is active.
• Free spins: Will be credited in batches corresponding to the relevant deposit stage. Any winnings from free spins are subject to the 40x wagering requirement.
• Skrill and Neteller deposits do not qualify for any stage of the Casino Welcome Package.
• Each deposit stage must be claimed in sequence; stages cannot be skipped or combined.

3. Welcome Bonus — Crypto

Players who make their first qualifying deposit using one of LolaJack's accepted cryptocurrencies may instead claim the Casino Crypto Welcome Bonus.

• Offer: 400% match bonus up to 20,000 USDT plus 400 free spins.
• Minimum deposit: 100 USDT (or equivalent in the deposited cryptocurrency).
• Wagering requirement: 20x on cash bonus funds; 40x on free spin winnings.
• The Crypto Welcome Bonus and the standard Casino Welcome Package are mutually exclusive. Players may claim one or the other, not both.
• All other general bonus terms set out in Section 1 apply to this offer.

4. Welcome Bonus — Sports

Players whose primary interest is the LolaJack sportsbook may claim the Sports First Deposit Bonus in lieu of the casino welcome offers.

• Offer: 100% match bonus up to €100 on the first sportsbook deposit.
• Minimum deposit: €20.
• This bonus applies to sportsbook wagers only and may not be used in the casino.
• Specific wagering requirements and eligible bet types for this offer are detailed on the promotions page. Players should review those conditions before claiming.
• The Sports First Deposit Bonus cannot be combined with the Casino Welcome Package or the Crypto Welcome Bonus.

5. Ongoing Casino Promotions

5.1 Weekly Reload Offers

• Reload bonuses are subject to the standard maximum bet limit of €5 per spin or round.
• Each reload offer is available once per eligible period per player.
• A qualifying deposit meeting the minimum threshold for that offer must be made within the stated days to activate the reload.

5.2 Daily Cashback

• Offer: 15% cashback on net casino losses, up to a maximum of €250 per day.
• Wagering requirement: 1x — cashback funds must be wagered once before withdrawal.
• Cashback is calculated on net losses (total wagers minus total winnings) from real-money casino play during the qualifying day.
• Cashback is credited to the player's account automatically; timing of crediting will be stated on the promotions page.

5.3 Live Casino Cashback

• Offer: Up to 25% weekly cashback on net live table losses, capped at €200 per week.
• Wagering requirement: 1x — cashback funds must be wagered once before withdrawal.
• Eligible games include all live casino tables and game shows available in the LolaJack live lobby.
• The weekly cashback period and crediting schedule will be published on the promotions page.

5.4 Wheel of Fortune

• Players receive one free spin on the Wheel of Fortune for each qualifying real-money deposit made during the day.
• Prizes include free spins, match bonus boosters, and jackpot prizes up to €1,000.
• Wheel prizes are credited automatically. Wagering requirements applicable to each prize type will be displayed at the point of winning.
• Wheel spins are non-transferable and expire if not used within the stated period.

5.5 Grand Raffle

• The Grand Raffle offers a prize pool of up to €250,000 and runs on an ongoing basis.
• Raffle tickets are earned through qualifying real-money play. The specific earning rate and eligible games are set out on the Grand Raffle promotion page.
• Prizes are drawn in accordance with the schedule published on the promotions page. Winners will be notified via the contact details registered on their account.

5.6 Football Mystery

• An ongoing promotional prize pool of up to €5,000 available to eligible players.
• Qualification criteria, prize structure, and distribution method are detailed on the Football Mystery promotion page.

6. Ongoing Sportsbook Promotions

• Sportsbook bonuses apply solely to sportsbook wagers and may not be transferred to the casino wallet.
• Minimum odds, eligible bet types, and full wagering conditions for each sportsbook promotion are published on the individual promotion pages.

7. Free Spins — General Conditions

• Free spins are credited to the game or games specified in the relevant promotion. They cannot be used on any other titles unless the promotion explicitly states otherwise.
• Free spin winnings are credited as bonus funds and are subject to the wagering requirement stated in the applicable promotion.
• Free spins expire if not used within the time limit stated for the relevant offer. Expired free spins will be removed from the account without compensation.
• The value of each free spin and the game(s) to which they apply will be communicated at the time of crediting.
• The maximum bet rule of €5 per spin applies to all casino play while free spin winnings remain subject to wagering.

8. Cashback — General Conditions

• Cashback is calculated on net real-money losses only; losses incurred while playing with active bonus funds do not count towards cashback calculations.
• Cashback amounts are determined by LolaJack and are final. Queries regarding cashback calculations should be directed to [email protected].
• Where a wagering requirement of 1x applies to cashback, the full cashback amount must be wagered at least once in the casino or sportsbook (as applicable) before a withdrawal can be requested.
• Cashback is credited in the currency of the player's account. Cryptocurrency cashback will be credited in the equivalent value at the time of calculation.

9. Bonus Expiry

• All bonuses are subject to an expiry period as stated in the individual offer terms.
• The Casino Welcome Package bonus funds and associated free spins must have their wagering requirements fulfilled within 10 days of the bonus being credited.
• Any bonus that has not been fully wagered by the expiry date will be automatically removed from the account, along with any winnings derived from that bonus.
• Expiry periods for ongoing promotions, reload bonuses, and other offers will be stated on the relevant promotion page.

10. Bonus Abuse and Fraudulent Conduct

• LolaJack monitors all accounts for bonus abuse, including but not limited to: hedging bets, low-risk wagering strategies designed to circumvent wagering requirements, using multiple accounts to claim the same offer, or colluding with other players.
• Where LolaJack has reasonable grounds to suspect that a bonus has been claimed fraudulently or abusively, it reserves the right to void the bonus and any associated winnings, suspend the account pending investigation, and report the matter to the relevant authority where required under the applicable anti-money laundering framework.
• Any winnings generated through abuse of a promotional offer are not considered to be legitimately won and may be confiscated.

11. Know Your Customer (KYC) and Withdrawals

• LolaJack operates under an international gaming licence and is compliant with the 5th Anti-Money Laundering (AML) Amendment. In accordance with these obligations, players may be required to complete identity verification (KYC) before bonuses are activated, before withdrawals are processed, or at any point during their time as a customer.
• Requested documentation may include, but is not limited to: proof of identity (passport, national identity card, or driving licence), proof of address (utility bill or bank statement), and proof of payment method.
• Bonus funds, free spins, and associated winnings will not be released for withdrawal until KYC verification has been completed to LolaJack's satisfaction.
• Players are encouraged to complete identity verification promptly to avoid delays in bonus processing or withdrawal handling.
• For assistance with the KYC process, please contact support via live chat or at [email protected] (available 24/7).

12. Currencies and Bonus Values

• LolaJack accepts the following fiat currencies: EUR, USD, CAD, NOK, AUD, CHF, PLN, and HUF, as well as twelve cryptocurrencies including BTC, ETH, USDT, USDC, LTC, XRP, BNB, ADA, SOL, TRX, and DOGE.
• Bonus values quoted in euros (€) apply to EUR accounts. For accounts denominated in other fiat currencies, the equivalent value will be calculated at the current exchange rate at the time of deposit.
• For cryptocurrency accounts, bonus values will be applied in the equivalent cryptocurrency or stablecoin amount at the prevailing rate at the time of bonus activation.
• Currency conversion rates used by LolaJack are reviewed periodically and may vary from market rates. Players with queries regarding converted bonus values should contact support.

13. Responsible Gambling and Bonus Opt-Out

• LolaJack is committed to promoting responsible gambling. Bonuses are designed as entertainment enhancements, not as a means of generating income or addressing financial difficulties.
• Players who feel that bonus offers are negatively affecting their gambling behaviour are encouraged to contact LolaJack's support team via live chat or at [email protected] to request that bonuses be restricted or removed from their account.
• Players may also set deposit limits, session time limits, or request self-exclusion through their account settings or by contacting support. During any active self-exclusion period, no bonuses will be applied to the account.
• If you are concerned about your gambling, please seek help from a responsible gambling organisation appropriate to your jurisdiction before continuing to play.

14. Amendments to This Policy

• LolaJack reserves the right to modify, suspend, or withdraw any bonus offer, or to amend this Bonus Policy, at any time and without prior notice.
• Changes to this policy will be published on lola-jack.co. Continued use of bonus offers following the publication of an updated policy constitutes acceptance of the revised terms.
• In the event of any inconsistency between this Bonus Policy and the general Terms and Conditions of lola-jack.co, the general Terms and Conditions shall prevail.

15. Queries and Complaints

If you have a question about any bonus, promotion, or the terms set out in this policy, please contact LolaJack's customer support team, who are available 24 hours a day, 7 days a week:

• Live chat: Available directly on lola-jack.co
• Email: [email protected]

We aim to respond to all email queries promptly. For time-sensitive bonus matters, live chat is recommended for the fastest resolution.