These Terms & Conditions ("Terms") govern your use of lola-jack.co and all services offered by LolaJack Casino ("LolaJack", "we", "us", "our"). By registering an account, making a deposit, or otherwise accessing any part of the site, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not accept these Terms, you must not use lola-jack.co.

1. General Information

1.1 Operator

lola-jack.co is operated by Lolajack Casino ("the Operator"). The site was launched in 2026 and holds an international gaming licence. All operations are conducted in compliance with the 5th Anti-Money Laundering (AML) Amendment and any other applicable regulatory requirements.

1.2 Scope

These Terms apply to all products and services available at lola-jack.co, including but not limited to the casino game lobby, live casino, sportsbook, instant games, promotions, the VIP Club, and all associated payment services. Where specific product rules conflict with these general Terms, the specific product rules shall prevail to the extent of the inconsistency.

1.3 Amendments

LolaJack reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via email or on-site notification. Continued use of lola-jack.co following notification of a change constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

1.4 Contact

For any queries relating to these Terms, your account, or our services, please contact our support team, who are available 24 hours a day, seven days a week:

• Live chat: available directly on lola-jack.co
• Email: [email protected]

2. Eligibility and Registration

2.1 Age Requirement

You must be at least 18 years of age (or the minimum legal age for gambling in your jurisdiction, if higher) to register an account and use the services at lola-jack.co. By registering, you confirm that you meet this requirement. LolaJack reserves the right to request proof of age at any time and to suspend an account pending verification.

2.2 Jurisdiction Restrictions

It is your responsibility to ensure that accessing and using LolaJack's services is lawful in your country of residence. LolaJack does not accept registrations from players located in jurisdictions where online gambling is prohibited. A list of restricted territories may be provided at registration or upon request. Residents of restricted territories must not attempt to circumvent such restrictions by any means.

2.3 One Account Per Player

Each player is permitted to hold only one registered account at lola-jack.co. Duplicate accounts — including those created across shared devices, households, or IP addresses — are prohibited. LolaJack reserves the right to close duplicate accounts, void any associated bonuses, and withhold related winnings.

2.4 Accurate Information

You must provide accurate, truthful, and complete information when registering your account and must keep this information up to date at all times. Providing false or misleading information may result in immediate account suspension, forfeiture of funds, and referral to the relevant authorities where appropriate.

2.5 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Any activity carried out using your credentials will be deemed to have been authorised by you. Notify us immediately at [email protected] if you suspect any unauthorised access to your account.

3. Know Your Customer (KYC) and Verification

3.1 Verification Obligation

LolaJack is required to verify the identity of all players as part of its obligations under its international gaming licence and 5th AML Amendment compliance framework. Verification may be requested at registration, prior to processing a withdrawal, or at any other time deemed necessary by the Operator.

3.2 Required Documents

We may request any or all of the following documents as part of the KYC process:

• Proof of Identity: Government-issued photo identification such as a passport, national identity card, or driving licence.
• Proof of Address: A recent utility bill, bank statement, or official correspondence dated within the last three months, confirming your registered address.
• Proof of Payment Method: Images or statements confirming ownership of the payment method(s) used to deposit or withdraw funds.
• Source of Funds / Source of Wealth: Documentation demonstrating the legitimate origin of funds used for gambling, where required by AML obligations.

3.3 Consequences of Non-Verification

LolaJack reserves the right to restrict account functionality, suspend deposits and withdrawals, or close an account entirely where a player fails or refuses to complete identity verification within a reasonable timeframe. Winnings will not be released until verification is successfully completed.

3.4 AML Compliance

LolaJack operates in full compliance with the 5th AML Amendment. We monitor account activity for signs of money laundering, fraud, or other financial crime. Where suspicious activity is identified, we are obligated to report it to the relevant authorities and may suspend the account in question pending investigation, without prior notice to the account holder.

4. Deposits

4.1 Accepted Methods and Currencies

LolaJack accepts deposits in the following fiat currencies: EUR, USD, CAD, NOK, AUD, CHF, PLN, and HUF, as well as twelve cryptocurrencies. The following payment methods are available for deposits:

4.2 General Deposit Conditions

• The standard minimum deposit is €10. The minimum deposit for bonus-qualifying transactions is €20.
• Deposits must be made from a payment method registered in your own name. Third-party deposits are not permitted.
• LolaJack does not charge fees on deposits; however, your payment provider may apply their own charges, for which LolaJack accepts no responsibility.
• Cryptocurrency deposit values are calculated at the exchange rate applicable at the time the transaction is confirmed on-chain.

5. Withdrawals

5.1 Available Withdrawal Methods and Limits

5.2 General Withdrawal Conditions

• Withdrawals will only be processed to a payment method registered in your own name.
• All withdrawals are subject to review by our finance team before funds are released. Cryptocurrency withdrawals typically clear within approximately one hour of finance sign-off. Card withdrawals may take up to three business days after internal processing.
• Withdrawals will not be processed until all applicable KYC verification requirements have been satisfied.
• Where a deposit has been made via a specific method, LolaJack may require that a withdrawal of up to the deposited amount be returned to that same method before any remaining balance is paid out via an alternative means.
• LolaJack reserves the right to request additional documentation before processing any withdrawal.
• Bonus funds are not withdrawable. Only cash balances that have met all applicable wagering requirements are eligible for withdrawal.
• Any withdrawal request made whilst active bonus wagering is in progress may, at the Operator's discretion, result in the cancellation of the active bonus and removal of associated winnings prior to processing.

6. Bonuses and Promotions

6.1 Welcome Package — Casino

New players at lola-jack.co are eligible for a four-deposit welcome package totalling up to €15,000 plus 400 free spins. The structure is as follows:

6.2 Casino Crypto Welcome Bonus

Players who deposit using cryptocurrency may instead opt for the Casino Crypto Welcome Bonus: 400% up to 20,000 USDT plus 400 free spins. The minimum qualifying deposit for this offer is 100 USDT. The wagering requirement is 20x on the cash bonus and 40x on free spin winnings. Players may not claim both the standard casino welcome package and the crypto welcome bonus.

6.3 Sports First Deposit Bonus

Players whose primary interest is the sportsbook may claim the Sports First Deposit Bonus: 100% up to €100 on their first qualifying deposit. This offer is subject to separate sportsbook wagering terms and is not combinable with the casino welcome package on the same deposit.

6.4 Welcome Bonus — Key Terms

• Wagering requirement: 40x on all bonus funds and free spin winnings (standard casino welcome package). 20x on bonus cash and 40x on free spin winnings for the crypto welcome bonus.
• Wagering period: 10 days from the date the bonus is credited. Any unmet wagering and associated winnings will be forfeited on expiry.
• Maximum bet whilst a bonus is active: €5 per spin or per round.
• Excluded deposit methods: Deposits made via Skrill or Neteller do not qualify for the casino welcome package.
• The welcome bonus is available to new players only and may only be claimed once per household, device, and IP address.

6.5 Ongoing Promotions

LolaJack offers a range of recurring promotions for existing players. The key offers are summarised below:

6.6 Wheel of Fortune

Players are entitled to one free spin of the Wheel of Fortune per real-money deposit made on lola-jack.co. Prizes range from free spins and match bonus boosters to jackpot prizes of up to €1,000. Wheel of Fortune prizes are subject to the wagering requirements and terms communicated at the time of award.

6.7 General Bonus Terms

• All bonuses are intended for recreational play and must not be exploited through low-risk betting strategies, bonus abuse, or any form of collusion.
• LolaJack reserves the right to refuse, cancel, modify, or reclaim any bonus where it determines, in its sole and reasonable discretion, that a bonus has been misused or claimed in bad faith.
• Only one bonus may be active at a time unless otherwise stated. Players must meet or forfeit all existing bonus wagering before claiming a new bonus.
• Bonuses are personal to the account holder and may not be transferred.
• LolaJack reserves the right to alter, discontinue, or withdraw any promotion at any time, with reasonable notice where practicable.
• Any winnings arising from free spins awarded as part of a promotion are subject to the wagering requirement applicable to that promotion before they may be withdrawn.
• Where a maximum win limit applies to a bonus or free spin offer, any winnings exceeding that cap will be removed. Applicable caps, where set, will be communicated in the specific promotion terms.
• Cashback bonuses are calculated on net losses within the relevant period as defined by each specific offer. Cashback is credited to your bonus balance and is subject to the stated wagering requirement for that offer.

7. Casino Games

7.1 Game Catalogue

LolaJack offers a catalogue of over 4,000 titles sourced from more than 50 software providers, including Pragmatic Play, Nolimit City, Hacksaw, Play'n GO, NetEnt, Quickspin, PG Soft, Relax Gaming, Yggdrasil, Betsoft, Thunderkick, Endorphina, Spinomenal, Booming Games, and others. The catalogue includes slot machines, jackpot games, Megaways titles, Bonus Buy games, Hold & Win mechanics, crash games, instant games, and a full live casino section.

7.2 Live Casino

The live casino section is powered primarily by Pragmatic Play Live and Evolution and includes a range of roulette, blackjack, baccarat, poker, dice, and game show titles. The Gold Saloon environment — comprising Gold Saloon Roulette, Gold Saloon VIP Speed Roulette, and Gold Saloon Blackjack — is exclusive to lola-jack.co players.

7.3 Game Availability

Game availability may vary depending on your country of residence, applicable licensing conditions, or technical factors beyond LolaJack's control. LolaJack reserves the right to add, remove, or modify games in the catalogue without prior notice.

7.4 Fairness and Random Number Generation

All casino games at lola-jack.co use certified Random Number Generation (RNG) technology or, in the case of live casino titles, physical equipment operated in real time. Game outcomes are determined independently of any previous result. Return-to-Player (RTP) percentages are established by individual providers and applied consistently.

7.5 Malfunctions

In the event of a technical malfunction, game error, or system failure that affects the integrity of a game round, LolaJack reserves the right to void the affected round(s) and return the relevant stake(s) to the player's account. LolaJack accepts no liability for losses arising from network failures, interruptions to internet connectivity, or third-party technical faults outside its reasonable control.

8. Sportsbook

8.1 General

lola-jack.co operates an integrated sportsbook offering pre-match and live betting across a wide range of sports and markets. The sportsbook shares a single account and wallet with the casino. Sports covered include, but are not limited to, football, tennis, basketball, ice hockey, baseball, American football, volleyball, table tennis, horse racing, and esports.

8.2 Betting Rules

All bets are accepted subject to the specific rules applicable to the relevant sport, event, and market. LolaJack reserves the right to limit stakes, refuse bets, or void settled bets where there is evidence of error, data feed failure, or where the integrity of an event is in doubt. In the event of a discrepancy between the rules of a specific sport and these general Terms, the sport-specific rules shall take precedence.

8.3 Live Betting

Live (in-play) betting odds are updated in real time. LolaJack reserves the right to suspend live markets at any time without prior notice. Bets placed during a suspension, or bets on events whose outcome is already known at the time of placement, will be void.

8.4 Sportsbook Bonuses

Sportsbook bonuses, including the Sports First Deposit Bonus, Sport Weekly Reload, Sport Weekend Reload, Sport Cashback, and Horse Racing Reload, are subject to separate sportsbook bonus terms. Casino and sportsbook bonus funds are typically ring-fenced and may not be used interchangeably unless otherwise stated.

9. VIP Club

9.1 Membership

LolaJack operates a VIP Club for loyal and high-value players. Participation in the VIP Club is by invitation or through qualification criteria set by LolaJack from time to time. Full details of the VIP Club structure, benefits, and tier requirements are available within the relevant section of lola-jack.co or upon request from the support team.

9.2 VIP Benefits

VIP Club members may receive enhanced reload bonuses, dedicated account management, faster withdrawal processing, exclusive promotions, and other personalised benefits. All VIP benefits remain subject to applicable bonus terms and responsible gambling limits.

9.3 Modification and Termination

LolaJack reserves the right to modify, suspend, or terminate the VIP Club programme, or to remove a player's VIP status, at any time and at its sole discretion. A player's VIP status does not create any contractual entitlement to specific benefits beyond those communicated at the time of membership.

10. Responsible Gambling

10.1 Our Commitment

LolaJack is committed to promoting responsible gambling and to providing a safe and enjoyable environment for all players. We recognise that gambling can become harmful, and we encourage players to remain in control of their activity at all times.

10.2 Player Controls

Players may request the following responsible gambling tools by contacting [email protected] or through any in-account tools available on lola-jack.co:

• Deposit limits: Set daily, weekly, or monthly caps on the total amount you may deposit.
• Loss limits: Restrict the total amount you may lose within a defined period.
• Wagering limits: Cap the total amount you may wager within a defined period.
• Session time limits: Set a maximum duration for each gambling session.
• Reality checks: Receive on-screen notifications at defined intervals during play.
• Cool-off periods: Temporarily restrict access to your account for a defined period.
• Self-exclusion: Permanently or temporarily exclude yourself from lola-jack.co. Self-exclusion requests will be actioned promptly. Once a self-exclusion is in place, it cannot be reversed during the agreed minimum exclusion period.

10.3 Underage Gambling Prevention

LolaJack strictly prohibits gambling by individuals under the age of 18. We encourage parents and guardians to make use of third-party parental control tools to prevent minors from accessing gambling websites. Any account found to be operated by an individual below the minimum age requirement will be closed immediately and all funds held will be dealt with in accordance with our licence obligations.

10.4 Support Organisations

If you feel that your gambling is causing harm to yourself or others, we urge you to seek help. The following organisations offer free and confidential support:

• GamCare: www.gamcare.org.uk
• Gamblers Anonymous: www.gamblersanonymous.org
• BeGambleAware: www.begambleaware.org

11. Player Funds and Account Balance

11.1 Real-Money Balance

Funds held in your LolaJack account represent a credit balance that you may use to place bets or wagers on eligible products, or withdraw subject to the conditions set out in Section 5 and any applicable bonus terms.

11.2 Inactive Accounts

An account is considered inactive where no login or financial transaction has been recorded for a continuous period of twelve (12) months or more. LolaJack reserves the right to apply an inactivity administration fee to dormant accounts in accordance with the schedule communicated at account registration or on request. You will be notified before any such fee is applied. Inactivity fees will not reduce an account balance below zero.

11.3 Account Closure

You may request the closure of your account at any time by contacting [email protected]. Any real-money balance remaining at the time of closure (net of applicable bonuses and unmet wagering) will be returned to you via a verified withdrawal method, subject to completion of KYC requirements.

12. Prohibited Activities

The following activities are strictly prohibited on lola-jack.co and may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities:

• Registering more than one account, or registering on behalf of another person.
• Using fraudulent, stolen, or third-party payment methods.
• Exploiting software bugs, errors, or vulnerabilities.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the site or gain an unfair advantage.
• Engaging in any form of bonus abuse, arbitrage, or systematic exploitation of promotional offers.
• Colluding with other players in casino games or on the sportsbook.
• Engaging in match-fixing or any activity that undermines the integrity of a sporting event.
• Money laundering, or using lola-jack.co to facilitate any form of financial crime.
• Providing false identity documents or misrepresenting personal information at any stage.
• Accessing the site from a restricted jurisdiction.

13. Intellectual Property

All content on lola-jack.co, including but not limited to the LolaJack name and logo, website design, text, graphics, and software, is the property of the Operator or its licensors and is protected by applicable intellectual property law. You may not reproduce, copy, distribute, or use any content from lola-jack.co for commercial purposes without the prior written consent of LolaJack.

14. Privacy and Data Protection

LolaJack processes your personal data in accordance with its Privacy Policy, which is available on lola-jack.co. By registering an account, you acknowledge and consent to the collection and processing of your personal data for the purposes described in the Privacy Policy, including identity verification, fraud prevention, AML compliance, account management, and marketing communications (where separately consented). You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal obligations that may require LolaJack to retain certain records.

15. Limitation of Liability

• LolaJack provides its services on an "as available" basis and does not warrant that the site will be uninterrupted, error-free, or free from viruses or other harmful components.
• To the fullest extent permitted by applicable law, LolaJack's total aggregate liability to you for any claim arising out of or relating to these Terms or the services shall not exceed the total amount of funds deposited by you to your account in the thirty (30) days preceding the event giving rise to the claim.
• LolaJack shall not be liable for any indirect, consequential, special, punitive, or incidental losses, including loss of profits, loss of data, or loss of opportunity, however arising.
• Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

16. Governing Law and Disputes

16.1 Governing Law

These Terms are governed by the laws applicable to LolaJack's international gaming licence jurisdiction. Any dispute arising out of or in connection with these Terms that cannot be resolved through our complaints process will be subject to the exclusive jurisdiction of the courts or regulatory bodies applicable to the Operator's licence.

16.2 Complaints Procedure

If you have a complaint regarding LolaJack's services, you should contact our support team in the first instance:

• Live chat: available 24/7 on lola-jack.co
• Email: [email protected]

We will acknowledge your complaint promptly and aim to reach a resolution within a reasonable timeframe. If you remain unsatisfied following our internal complaints procedure, you may escalate the matter to the relevant authority under LolaJack's gaming licence.

16.3 Language

In the event of any discrepancy between the English-language version of these Terms and any translated version, the English-language version shall prevail.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy, specific bonus terms, sportsbook rules, and any other policies published on lola-jack.co, constitute the entire agreement between you and LolaJack with respect to your use of the site and supersede all prior agreements, representations, or understandings of any kind.

19. Effective Date

These Terms & Conditions are effective from the date of publication on lola-jack.co. By continuing to use lola-jack.co, you confirm your acceptance of these Terms as they appear at the time of use. For any questions, please do not hesitate to contact us via live chat or at [email protected].