This Privacy Policy explains how LolaJack ("we", "us", "our") collects, uses, stores, shares and protects your personal data when you visit or use lola-jack.co, including the casino, live casino, sportsbook and any related services. Please read it carefully. By registering an account or continuing to use lola-jack.co, you acknowledge that you have read and understood this Policy.

1. Who We Are

LolaJack is operated by Lolajack Casino, accessible at lola-jack.co. We hold an international gaming licence and operate in compliance with the 5th Anti-Money Laundering (AML) Directive. References to "LolaJack", "we", "us" or "our" throughout this Policy refer to Lolajack Casino as the data controller responsible for your personal information.

If you have any questions about this Policy or how we handle your data, you may contact our support team at any time:

• Email: [email protected]
• Live chat: available 24/7 via lola-jack.co

2. The Data We Collect

We collect personal data in the following categories:

2.1 Registration and Account Data

• Full name, date of birth and nationality
• Email address, username and password (stored in hashed form)
• Residential address, including country of residence
• Phone number (if provided)
• Preferred currency (EUR, USD, CAD, NOK, AUD, CHF, PLN, HUF or a supported cryptocurrency)

2.2 Identity and Verification (KYC) Data

In accordance with our licensing obligations and 5th AML Amendment compliance requirements, we are required to verify your identity before processing withdrawals or when regulatory triggers arise. This may include:

• Government-issued photographic identification (passport, national identity card or driving licence)
• Proof of address (utility bill, bank statement or similar document dated within the last three months)
• Proof of payment method (card image, e-wallet screenshot or cryptocurrency wallet details)
• Source of funds or source of wealth documentation where required by AML obligations
• Facial verification or liveness checks where required

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, methods and statuses
• Payment instrument details (card type, masked card numbers, e-wallet identifiers, cryptocurrency wallet addresses for supported coins including BTC, ETH, USDT, USDC, XRP, LTC, BNB, ADA, SOL, TRX, DOGE and others)
• Bonus and promotional activity, including welcome package deposits, free spin usage and wagering progress
• Balance history and transaction logs

2.4 Gaming and Betting Data

• Game sessions, bets placed and outcomes across all casino, live casino and sportsbook activity
• Favourite games, session duration and wagering patterns
• VIP Club status and related activity
• Responsible-gaming tool settings (deposit limits, loss limits, session limits, self-exclusion requests)

2.5 Technical and Device Data

• IP address and approximate geolocation derived from it
• Device type, operating system and browser type (including mobile browser data for iOS and Android users accessing the mobile-optimised site)
• Cookies, pixel tags, session tokens and similar tracking technologies
• Log files recording access times, pages visited, links clicked and errors encountered

2.6 Communications Data

• Records of live chat conversations with our 24/7 support team
• Emails sent to or received from [email protected]
• Marketing preferences and opt-in or opt-out records
• Responses to surveys or promotions

2.7 Data We Collect from Third Parties

• Identity verification results from KYC/AML service providers
• Fraud-screening and risk-scoring data from payment processors
• Information from publicly available sanctions lists, politically exposed persons (PEP) databases and adverse media sources

3. How and Why We Use Your Data

We process your personal data on one or more of the following legal bases: performance of a contract with you; compliance with a legal obligation; our legitimate interests (where these are not overridden by your rights); or your consent where specifically sought.

4. Cookies and Tracking Technologies

lola-jack.co uses cookies and similar technologies to keep your session active, remember your preferences, measure site performance and deliver relevant content. The categories we use are:

• Strictly necessary cookies: Required for the site to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Functional cookies: Remember your language, currency and display preferences.
• Analytics cookies: Help us understand how players navigate the site, which games are most popular and where technical errors occur.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These require your consent.

You may manage non-essential cookie preferences through the cookie consent banner displayed on your first visit to lola-jack.co, or at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the site.

5. Sharing Your Data

We do not sell your personal data to third parties. We may share it with the following categories of recipients, strictly for the purposes outlined in this Policy:

5.1 Payment Processors and Financial Institutions

To process your deposits and withdrawals, we share necessary financial data with payment service providers handling Visa, Mastercard, Skrill, Bank Transfer, Revolut, PaysafeCard and the cryptocurrency networks supporting BTC, ETH, USDT and other accepted coins. Each provider handles your data under its own privacy policy and applicable financial regulations.

5.2 Identity Verification and AML Providers

To fulfil our KYC and AML obligations under our international gaming licence and the 5th AML Amendment, we share identity documents and related data with specialist third-party verification services. These providers are contractually bound to process data only for verification purposes.

5.3 Game and Platform Providers

Game studios and platform suppliers (including but not limited to Pragmatic Play, Evolution, Nolimit City, Hacksaw, Play'n GO, NetEnt and the 50+ providers that supply our 4,000+ title catalogue) may receive technical session data necessary to deliver gameplay. Such data is shared under data processing agreements and is used solely to render the game experience.

5.4 Fraud Prevention and Security Services

We share relevant data with third-party fraud-detection, risk-management and cybersecurity providers to protect you, other players and LolaJack from fraudulent activity.

5.5 Regulatory and Law Enforcement Authorities

We will disclose personal data to licensing authorities, financial intelligence units, law enforcement agencies or courts where we are legally required to do so or where disclosure is necessary to comply with our AML and regulatory obligations.

5.6 Professional Advisers

Lawyers, accountants, auditors and insurers may access personal data where necessary in the course of professional services they provide to us, subject to confidentiality obligations.

5.7 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving Lolajack Casino, personal data held by us may be transferred to the relevant successor entity. We will notify affected users in advance where practicable and legally permissible.

6. International Data Transfers

Given the global nature of online gaming, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we implement appropriate safeguards — such as standard contractual clauses, data processing agreements or reliance on adequacy decisions — to ensure your data receives a level of protection consistent with applicable data protection standards. If you would like further information about the specific safeguards in place for any particular transfer, please contact us at [email protected].

7. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our licensing obligations, AML regulations and applicable law. In practice, this means:

• Account and transaction records: Retained for a minimum of five years from the date of the last transaction or account closure, in line with standard AML record-keeping requirements under the 5th AML Amendment.
• KYC and identity documents: Retained for a minimum of five years following the end of the business relationship.
• Communications and support records: Retained for the duration of your account and for a reasonable period thereafter to resolve any outstanding disputes or regulatory inquiries.
• Marketing data: Retained until you withdraw your consent or request erasure, subject to any overriding legal retention obligations.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you.

8. Responsible Gambling and Data Processing

LolaJack is committed to responsible gambling. As part of this commitment, we process certain personal and gameplay data specifically to:

• Monitor betting and gaming patterns for signs of potentially harmful or problem gambling behaviour
• Apply and enforce self-imposed responsible-gaming tools, including deposit limits, loss limits, session time limits and self-exclusion requests made through your account
• Carry out proactive welfare checks where our monitoring systems identify a player who may be at risk
• Maintain records of self-exclusion to ensure they are honoured for their full duration and not circumvented

This processing is carried out on the basis of our legal obligations as a licensed operator and our legitimate interests in promoting safer gambling. If you wish to set responsible-gambling limits or request a self-exclusion, please contact our 24/7 support team via live chat or at [email protected].

9. Your Rights

Depending on the data protection laws applicable to you, you may have the following rights in respect of your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To ask us to correct inaccurate or incomplete data.
• Right to erasure: To request deletion of your personal data, subject to overriding legal and regulatory retention obligations (such as AML record-keeping requirements).
• Right to restrict processing: To ask us to pause the processing of your data in certain circumstances.
• Right to data portability: To receive a structured, commonly used, machine-readable copy of data you have provided to us, where technically feasible.
• Right to object: To object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we process your data on the basis of consent (e.g. for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law. We may ask you to verify your identity before actioning your request. Please note that some rights may be limited where we have overriding legal obligations — for example, we cannot erase AML or KYC records before their mandatory retention period has expired.

10. Security

We take the security of your personal data seriously. The technical and organisational measures we implement include:

• Encryption of data in transit using industry-standard TLS protocols
• Encryption or hashing of sensitive data at rest, including account passwords
• Access controls ensuring that personal data is accessible only to staff who require it to perform their role
• Regular security assessments and vulnerability testing of lola-jack.co and supporting infrastructure
• Fraud and anomaly detection systems monitoring for suspicious account and transaction activity
• Staff training on data protection and information security obligations

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant regulatory authority and, where required, affected individuals in accordance with applicable law.

You also play a role in keeping your account secure. Please use a strong, unique password, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

11. Children and Minors

LolaJack is strictly an adults-only service. We do not knowingly collect personal data from or provide services to anyone under the age of 18 (or the legal gambling age applicable in your jurisdiction, if higher). Age verification is an integral part of our KYC process. If we become aware that a minor has provided us with personal data or has opened an account, we will close the account, retain only the records required by law, and delete all other personal data relating to that individual without delay. If you believe a minor has accessed our services, please notify us immediately at [email protected].

12. Marketing Communications

With your consent, we may send you marketing communications about promotions, bonuses, new games, sportsbook offers and other news from LolaJack. These may include information about our welcome package, weekly reload bonuses, the Wheel of Fortune, the Grand Raffle, VIP Club benefits and other offers available at lola-jack.co.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email
• Updating your communication preferences in your account settings
• Contacting our support team at [email protected]

Opting out of marketing will not affect the delivery of transactional communications (such as withdrawal confirmations or KYC requests), which are necessary for the operation of your account.

13. Links to Third-Party Sites

lola-jack.co may contain links to third-party websites or services. This Privacy Policy applies solely to data processed by LolaJack on lola-jack.co. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal data to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will notify you by posting the updated Policy on lola-jack.co with a revised effective date, and where appropriate we will notify you by email or via a notice on our site. Your continued use of lola-jack.co following the posting of an updated Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically.

15. Contact Us and Complaints

If you have any questions, concerns or requests relating to this Privacy Policy or our handling of your personal data, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 at lola-jack.co

We will do our best to address your concerns promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority or supervisory body competent in your jurisdiction.

This Privacy Policy was last updated in 2026. LolaJack is operated by Lolajack Casino at lola-jack.co.