This Payment Policy explains how deposits and withdrawals work at LolaJack, sets out the limits and processing times for every accepted method, and describes the verification and responsible-gaming obligations that apply to all financial transactions on lola-jack.co. Please read it in full before making your first deposit.
LolaJack is operated under an international gaming licence and is compliant with the 5th Anti-Money Laundering (AML) Amendment. All financial transactions on lola-jack.co are subject to that regulatory framework. By depositing or withdrawing funds, you confirm that the payment method you use belongs to you and that the funds are from a legitimate source.
LolaJack operates a single-wallet system. Casino play, live casino, and sportsbook activity all draw from and return funds to the same account balance — there is no need to transfer between wallets or maintain separate accounts.
All transactions are processed in the currency selected at registration. Supported fiat currencies are EUR, USD, CAD, NOK, AUD, CHF, PLN, and HUF. In addition, LolaJack accepts twelve cryptocurrencies for both deposits and withdrawals (see Section 4). If a currency conversion is required, the applicable exchange rate will be displayed before you confirm the transaction.
The following deposit methods are available at lola-jack.co. All deposits are processed in real time or near-real time unless stated otherwise.
| Method | Minimum Deposit | Maximum Deposit | Processing Time |
|---|---|---|---|
| Visa | €10 | €5,000 | Instant |
| Mastercard | €10 | €2,000 | Instant |
| Skrill | €10 | €5,000 | Instant |
| Bank Transfer | €10 | €5,000 | Within a few hours |
| Revolut | €10 | €5,000 | Near-instant |
| PaysafeCard | €20 | €1,500 | Instant |
| Bitcoin (BTC) | €30 | €5,000 | Minutes |
| Ethereum (ETH) | €10 | €5,000 | Minutes |
| USDT (multiple networks) | €10 | €5,000 | Minutes |
| Litecoin, XRP, BNB, ADA, SOL, TRX, DOGE | €10 | €5,000 | Minutes |
The standard minimum deposit at LolaJack is €10 (or currency equivalent). To qualify for any deposit bonus — including the Welcome Package — the minimum deposit is €20, or 100 USDT for the Crypto Welcome Bonus. Deposits that fall below the bonus-qualifying threshold will still be credited to your account balance but will not trigger a bonus.
Deposits made via card or e-wallet are credited to your LolaJack account balance instantly or near-instantly once confirmed by the payment provider. Bank transfers may take a few hours to clear depending on your bank. Cryptocurrency deposits are credited once the required number of network confirmations has been received, which typically takes only a few minutes.
LolaJack does not charge fees for deposits. However, your payment provider or card issuer may apply their own charges; LolaJack has no control over third-party fees.
Please note that deposits made via Skrill or Neteller do not qualify for the Welcome Package or other promotional bonuses unless the specific promotion explicitly states otherwise. This restriction does not affect your ability to deposit or play — it applies only to bonus eligibility. Always review the terms of any active promotion before depositing.
Withdrawals may be requested to the methods listed below. Limits and indicative processing times are shown for each method. Actual processing times begin once LolaJack's finance team has completed its review of your withdrawal request.
| Method | Minimum Withdrawal | Maximum Withdrawal | Processing Time |
|---|---|---|---|
| Visa | €10 | €3,000 | Up to 3 business days |
| Mastercard | €10 | €3,000 | Up to 3 business days |
| Skrill | €10 | €5,000 | Minutes to 24 hours |
| Bank Transfer | €10 | €5,000 | 1–3 business days |
| Bitcoin (BTC) | €60 | €5,000 | Minutes to approximately 1 hour |
| Ethereum (ETH) | €10 | €5,000 | Minutes to approximately 1 hour |
| USDT / USDC | €10 | €5,000 | Minutes to approximately 1 hour |
| XRP, LTC, BCH, BNB, SOL, TRX, DOGE | €10 | €5,000 | Minutes to approximately 1 hour |
To request a withdrawal, log in to your account at lola-jack.co, navigate to the cashier, select your preferred withdrawal method, enter the amount, and confirm the request. Requests are reviewed by LolaJack's finance team before funds are released. Cryptocurrency withdrawals typically clear within an hour of finance-team sign-off; card withdrawals take up to three business days once approved — a timeline that reflects standard card-network processing and is outside LolaJack's direct control.
LolaJack does not charge withdrawal fees. Network fees applicable to cryptocurrency transactions (gas fees, miner fees, etc.) may be deducted from the withdrawal amount or displayed separately depending on the blockchain in question. Your bank or card issuer may also apply their own receipt fees; LolaJack is not liable for any such third-party charges.
In line with standard AML practice, withdrawals will ordinarily be returned to the same method used for the original deposit, up to the value deposited via that method. Any remaining balance may be withdrawn via an alternative approved method. LolaJack reserves the right to request additional information or documentation before processing a withdrawal to an alternative method.
LolaJack reserves the right to place a withdrawal on hold while identity verification, source-of-funds checks, or bonus wagering compliance reviews are completed. You will be contacted by our support team if further information is required. Withdrawals will not be processed where the account holds an active bonus with outstanding wagering requirements, unless the bonus has been forfeited by the player.
If a withdrawal is declined, the funds will be returned to your account balance and you will be notified of the reason. Repeated failed withdrawals due to incomplete verification may result in a temporary restriction on withdrawal functionality until all required documentation has been provided.
LolaJack accepts twelve cryptocurrencies for both deposits and withdrawals, making it one of the most versatile crypto-payment options available on the platform. Accepted cryptocurrencies include:
Crypto deposits are credited within minutes following network confirmation. Crypto withdrawals are typically processed within approximately one hour of finance-team approval. Players who select the Crypto Welcome Bonus benefit from a lower wagering requirement of 20x on bonus funds (compared with 40x on the standard fiat welcome offer), reflecting LolaJack's commitment to crypto users. The minimum deposit for the Crypto Welcome Bonus is 100 USDT equivalent.
Cryptocurrency values are inherently volatile. The EUR (or other fiat) equivalent shown at the time of your deposit is indicative. LolaJack converts crypto deposits to the account currency at the prevailing rate at the time the transaction is confirmed on-chain. LolaJack is not responsible for exchange-rate movements between the time you initiate a transaction and the time it is confirmed.
Always ensure you send cryptocurrency to the correct wallet address and on the correct network. Funds sent to an incorrect address or on an unsupported network may be irrecoverable. LolaJack cannot accept liability for player error in this regard.
LolaJack operates under an international gaming licence that is compliant with the 5th AML Amendment. As part of this regulatory obligation, all players are required to complete identity verification before withdrawals can be processed. LolaJack may also request verification at any point during a player's account lifecycle, including prior to bonus activation or where unusual account activity is identified.
LolaJack aims to complete standard KYC checks promptly. Submitting clear, legible documents in full at the earliest opportunity will help avoid delays to your withdrawal. If your documents are incomplete or unclear, our support team will contact you via the email address registered to your account. Withdrawals will remain on hold until verification is satisfactorily completed.
LolaJack is obligated under the 5th AML Amendment to monitor transactions for indicators of money laundering or terrorist financing. Where such indicators are identified, LolaJack may suspend a player account, withhold funds, and report the matter to the relevant authorities without prior notice to the player, as required by law. Players must not use lola-jack.co for any unlawful purpose, including but not limited to money laundering or fraud.
Bonus funds and free-spin winnings are subject to wagering requirements before they can be withdrawn. The key financial parameters of LolaJack's current bonus programme are summarised below for reference; full bonus terms are published separately.
| Bonus | Wagering Requirement | Max Bet While Bonus Active | Time Limit |
|---|---|---|---|
| Fiat Welcome Package (4 deposits) | 40x on bonus + free-spin winnings | €5 per spin/round | 10 days |
| Crypto Welcome Bonus | 20x on cash; 40x on spins | €5 per spin/round | 10 days |
| Daily Cashback (15%, up to €250) | 1x | — | Daily |
| Live Cashback (25%, up to €200) | 1x | — | Weekly |
| Casino Weekend Reload (€500 + spins) | 35x (cash) / 40x (spins) | €5 per spin/round | Per promotion terms |
Withdrawal requests submitted whilst wagering requirements remain outstanding will not be processed until those requirements are met, or the bonus has been voluntarily forfeited. Forfeiting a bonus will result in the removal of any associated bonus balance and any winnings derived solely from bonus play. Real-money funds deposited will remain in your account and may be withdrawn subject to standard verification requirements.
Skrill and Neteller deposits do not qualify for the Welcome Package or certain other promotions. Always confirm eligibility before depositing if you intend to claim a bonus.
All financial transactions on lola-jack.co are protected by industry-standard SSL encryption. LolaJack employs secure payment gateways and does not store sensitive card data on its own servers. Cryptocurrency transactions are processed via established blockchain networks with all standard security protocols applied.
If you suspect that your account has been accessed without authorisation or that a fraudulent transaction has been made, contact LolaJack support immediately via live chat on lola-jack.co or by emailing [email protected]. Our support team is available 24 hours a day, seven days a week.
LolaJack reserves the right to carry out additional security checks on any transaction and to temporarily suspend deposit or withdrawal functionality where fraud or account compromise is suspected, for the protection of the account holder.
LolaJack encourages all players to manage their finances responsibly. As part of our responsible-gaming commitment, the following financial self-management tools are available through your account settings:
These tools are designed to help you stay in control of your gambling spend. We strongly encourage you to use them. If you are concerned about your gambling behaviour, please contact our support team or seek assistance from an independent responsible-gambling organisation. LolaJack will not process deposits from a self-excluded account and will return any funds deposited in error during a self-exclusion period.
In the event of a technical error affecting a deposit or withdrawal — for example, a transaction that debits your payment account but does not credit your LolaJack balance — please contact support immediately with the relevant transaction reference, date, amount, and payment method. LolaJack will investigate and, where an error on our part is confirmed, correct the discrepancy promptly.
LolaJack is not liable for delays or losses caused by circumstances outside our control, including payment-provider outages, banking delays, blockchain network congestion, or force majeure events. In such circumstances, LolaJack will make reasonable efforts to resolve the issue and will communicate expected timelines to affected players where possible.
Any disputes relating to payment transactions should be submitted to our support team in the first instance. LolaJack will endeavour to resolve all disputes fairly and in accordance with its licensing obligations.
LolaJack reserves the right to amend this Payment Policy at any time in accordance with regulatory requirements or operational changes. Material amendments will be communicated to registered players via email or on-site notification. Continued use of lola-jack.co following such notification constitutes acceptance of the revised policy. The current version of this Payment Policy is always available on lola-jack.co.
If you have any questions about this Payment Policy, please contact our support team via live chat on lola-jack.co or by emailing [email protected]. We are available 24/7.
